Refund policy

Last updated: November 9, 2026

Purchases from norvnmella.shop include 30 days of free returns after delivery, including when you change your mind.

Tell us about your return

Email mworene.diab@outlook.com within 30 calendar days after receiving your order. Include your order number, checkout email address, and the products you wish to return. A reason is optional for change-of-mind returns.

We will send the correct destination and a prepaid label or another return arrangement at our expense. Under our voluntary offer, please dispatch the goods within 14 days after receiving those instructions and keep proof of shipment.

Our correspondence address is not automatically a returns warehouse. Contact us for correct routing. Statutory cancellation rights do not require our approval.

Preparing your parcel

Include supplied accessories and package the goods securely. Original packaging is appreciated where reasonably available.

You may unpack and reasonably inspect your purchase. Missing original packaging alone does not remove statutory rights. Damage caused by misuse may affect eligibility under our voluntary offer, subject to applicable law.

Costs and refund amounts

We cover return shipping and charge no restocking or return handling fees.

For a complete order return, we refund the goods and standard outbound delivery. For a partial return, we refund the returned goods and any delivery charges refundable by law.

We do not retrospectively charge shipping because a partial return reduces your retained merchandise below the free-shipping threshold.

Goods that arrive with a problem

Contact us if items are damaged, defective, incomplete, or different from your order. Describe the problem and provide photographs if reasonably available.

We will arrange an appropriate repair, replacement, or refund and cover necessary shipping costs. The voluntary 30-day period does not shorten mandatory product remedies.

Refund timing

We review returns and issue applicable refunds promptly after receiving the goods or return evidence, as required by law. Refunds go to the original payment method.

Once issued, refunds are generally expected to appear within 3–7 business days, depending on your bank or payment provider. Mandatory deadlines take priority. Email us if the refund has not appeared after seven business days.

Cancellations and exchanges

Contact us immediately to cancel before dispatch. If shipment has already occurred, available return and statutory cancellation rights remain applicable.

Exchanges depend on availability. We can help arrange a return followed by a separate purchase where appropriate.

UK cancellation rights

For most online goods purchases, UK customers may cancel without a reason within 14 days after delivery and return the goods within another 14 days.

We reimburse without undue delay. Unless we offer collection, we may wait for the goods or return evidence, whichever arrives first, and reimburse within 14 days of that event. If we offer collection, reimbursement is due within 14 days of cancellation.

Standard delivery is refundable; optional premium supplements need not be refunded unless legally required. A lawful deduction may apply for handling beyond necessary inspection. Return shipping remains free. Our 30-day offer supplements these rights. UK returns guidance

Optional cancellation form

Send this notice to mworene.diab@outlook.com:

I give notice that I cancel my contract for the following goods:
Order number:
Goods:
Date ordered / received:
Customer name:
Customer address:
Date:
Signature, only for a paper submission: